We have partnered with DHL Global Mail, also known as DHL eCommerce, to bring cheaper shipping rates to our international customers all over the world.
Rates for some countries such as Canada, UK, Germany, Australia, Sweden and others have already been integrated into our store checkout. Many we still need to add.
If you get to checkout and don't see DHL rates available for your country yet, simply go back to the CART page and in the NOTES field write "Please use DHL shipping rates" or something similar and we will do so. You'll still need to checkout with the more expensive USPS rates and then we'll refund you the difference at the time we ship your order.
There are two shipping tiers available, and depending on the calculated weight of your order, one or both may be available. They are:
DHL Packet Standard - Cheapest rate class. Only available up to a certain weight, varying by country. Can take anywhere from 2-5 weeks to deliver. Tracking number is provided but, IMPORTANTLY, will only track until it leaves the U.S according to our DHL rep. Once it's out of the U.S. these packages won't be tracked until final delivery has been made.
DHL Parcel International - Faster than DHL Packet Standard and provides end to end tracking (for most countries). Delivery takes from 1-3 weeks after DHL pickup from our HQ. This tier is available on packages of all weights. We recommend always using this tier but are making the cheaper Packet Standard available to those for whom price is the most important factor.
USPS direct rates will still be available to those who prefer that option.
Regardless of what tier you might choose, both are SIGNIFICANTLY CHEAPER than regular USPS shipping rates as you will see when compared during checkout. We hope you ultimately find this service useful and we will be close monitoring it's efficiency as we roll it out.
In most cases it will not be a DHL delivery driver ultimately delivering your package. DHL works with various local couriers and in many cases with your countries official postal system for end to end delivery.
One more IMPORTANT DETAIL: DHL will only pick up packages from our HQ once we have a minimum amount of packages ready to go. For this reason your order may not be fulfilled for up to a week after checkout. Or it may be filled right away. It will entirely depend on the quantity of international orders we have at a given time. This is part of the deal to get the cheaper rates.
Finally: You cannot use a PO Box address for DHL delivery options. Like UPS and FEDEX, DHL will not deliver to a PO Box for these services. Please provide a full shipping address.
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